Case Manager

About Case Manager

Job Description

Job Summary

A Case Manager at Rivers of Hope is a compassionate and organized professional who coordinates and oversees the delivery of high-quality home care services. The Case Manager works in partnership with clients, caregivers, interdisciplinary teams, and external providers to ensure person-centered care plans are developed, implemented, monitored, and adjusted to meet clients’ evolving needs. This position involves regular communication, timely documentation, and collaboration to ensure optimal outcomes for the individuals we serve.

Qualifications

Bachelor’s degree in social work, Nursing, Human Services, or related field (preferred).
Minimum of one (2-5) years of case management or care coordination experience, preferably in a home care or healthcare setting.
Must have a valid driver’s license and reliable transportation.
Must pass an OIG, and Criminal background check.
Strong organizational and interpersonal skills.
Proficient in using computers, EMR systems, and Microsoft Office tools.

Responsibilities and Essential Functions

Conducts comprehensive assessments of clients in their homes, including psychosocial, medical, environmental, and functional status.
Develops individualized service plans in collaboration with the client, caregiver, and interdisciplinary team.
Coordinates home care services including homemaker, personal care, and nursing as appropriate.
Ensures timely and accurate documentation of all client encounters, services, communications, and progress.
Monitors the delivery and effectiveness of services, adjusting care plans as needed.
Acts as a liaison between families, service providers, and community resources.
Communication changes in client condition or service are needed by the appropriate internal or external parties.
Provides support and education to clients and families regarding available resources and benefits.
Ensure compliance with agency policies and state/federal regulatory requirements.
Participates in interdisciplinary case reviews, team meetings, and quality improvement activities.
Assists with clients on boarding, intakes, reassessments, and discharges.
Maintains confidentiality of all client and agency-related information.
Responds to emergencies, urgent client concerns, or unexpected events promptly and appropriately.
Provides occasional supervision and training to administrative assistants or interns as assigned.
Other duties as assigned by the Director of Care Services.

When duties/responsibilities change, the job description will be reviewed and subject to changes of business necessity.

Special Equipment to be Operated

Computer, telephone, fax, copier
Vehicle for home visits

Work Environment

Office setting and client homes
Regular travel required for home visits, assessments, or care coordination
Occasional exposure to unpredictable home environments

Apply To Case Manager

Position Applying

First Name

Middle Initial

Last Name

Date of Birth

Driver's License

Phone Number

Complete Address

Are you at least 18 yrs old?

Do you have access to a car?

Do you have access to public transportation?

Do you have a driver's license?

Have you been convicted of a felony?

If convicted of felony, please explain

What are your preferred working hours and days

Are there any schedules you are not available?

How did you learn about Rivers of Hope?

Do you speak any other languages other than English? If yes, please list them down.

Education

High School

Year Graduated

Degree or Major

Address

College

Year Graduated

Degree or Major

Are you a Bachelor's Degree holder?

Yes. (Don't proceed if not.)

Address

Related Work Experience

Please provide professional reference only (Not family nor friends)

Resume

Cover Letter

I certify that the answers given above are true and complete to the best of my knowledge. I understand that false information in my application or interview may lead to termination. I authorize the investigation of all references and statements as may be necessary to reach an employment decision. I understand that employment is conditional upon successful completion of a health assessment.

Case Manager

About Case Manager

Job Description

Job Summary

Qualifications

Responsibilities and Essential Functions

Special Equipment to be Operated

Work Environment

Apply To Case Manager

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